Shipping Policy
1. Shipping Policy
At Demi's Nails & Beauty Academy ("the Academy", "we", "our" or "us"), we aim to prepare and dispatch all physical products as efficiently as possible.
This Shipping Policy explains how we process and deliver training kits and any other physical products purchased from the Academy.
1. Scope
This Shipping Policy applies to all physical products supplied by the Academy, including but not limited to:
- Training Kits
- Starter Kits
- Educational Supplies
- Replacement Products
- Merchandise
- Promotional Products
Digital products are not covered by this policy.
2. Processing Your Order
Orders are processed as soon as reasonably practicable following successful payment.
Processing times may vary depending on:
- Product availability.
- Stock levels.
- Supplier availability.
- Public holidays.
- Operational requirements.
Where delays occur, the Academy will make reasonable efforts to keep customers informed.
3. Delivery
Orders are delivered using independent courier or postal services.
Delivery times are estimates only and cannot be guaranteed.
The Academy is not responsible for delays caused by:
- Courier companies.
- Customs procedures.
- Severe weather.
- Public holidays.
- Industrial action.
- Incorrect delivery information provided by the customer.
- Circumstances outside the Academy's reasonable control.
4. Delivery Address
Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.
The Academy cannot accept responsibility for deliveries that fail due to incorrect or incomplete addresses supplied by the customer.
Where a parcel is returned because of an incorrect address, additional shipping charges may apply before the parcel is re-sent.
5. Delivery Confirmation
Where tracking information is available, customers will receive tracking details once their order has been dispatched.
Proof of delivery recorded by the courier may be relied upon as confirmation that delivery has taken place.
6. Lost Parcels
If you believe your parcel has been lost, please contact the Academy as soon as possible.
The Academy will investigate the matter with the delivery provider.
Where a parcel is confirmed as lost during transit, the Academy will arrange an appropriate resolution, which may include:
- A replacement product.
- Replacement of missing items.
- Another appropriate remedy.
7. Damaged Deliveries
If your order arrives damaged, please contact the Academy as soon as reasonably possible.
Where possible, please provide:
- Photographs of the damaged products.
- Photographs of the packaging.
- A description of the damage.
The Academy will investigate and provide an appropriate resolution where applicable.
8. Incorrect Orders
If you receive an incorrect item, please notify the Academy as soon as possible.
Where an error has occurred, the Academy will arrange to resolve the issue as quickly as reasonably practicable.
9. Product Availability
The Academy continually reviews and updates the products supplied within its training kits.
Where necessary, products may be substituted with suitable alternatives of equivalent or greater educational value due to supplier availability or product improvements.
Such substitutions do not affect the educational value of the course.
10. International Orders
Where products are shipped internationally, customers are responsible for any customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.
The Academy is not responsible for delays caused by customs authorities.
11. Returns
Returns of physical products are subject to the Academy's Refund & Cancellation Policy and any applicable consumer protection legislation.
Where a return is accepted, products should be returned unused, in their original condition and, where reasonably possible, in their original packaging.
For hygiene and safety reasons, certain products may not be eligible for return once opened unless faulty or otherwise required by law.
12. Contact Us
If you have any questions regarding your order or this Shipping Policy, please contact us.
Demi's Nails & Beauty Academy
📧 Email: info@demisnailsandbeauty.com
📍 Address: Unit 11E, Parkmore Industrial Estate, Long Mile Road, Dublin 12, D12 DX40